Services
CX DESIGN
We will audit the overall interaction a customer has with a business, both pre-and post-sale.
From the first contact, they have with the brand to the after-sales and support.
This is what delivers Loyalty and organic worth of mouth marketing the customer experience strategy defines the actionable plans in place to deliver a positive, meaningful experience across those interactions.
A successful customer experience strategy should take into account a number of important factors, including, but not limited to:
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Competitive insight
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Consumer research
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Marketplace data
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Mission & vision
Improving the sales experience and process
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Costumer flow on the website audit, including the detection of interruptions on the customer journey and the sales process
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update and improve this process
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map of best practices
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analyze and report the improvements
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testing imagery and copies thru our methods before inserting new content on the web site
Improving the sales experience and process
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Build a customer journey
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Study market trends
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Taylor the product to that journey